Omantel – Radio and transmission planning and optimization managed service

Customer

Omantel is the leading operator in Oman, with a 2G, 3G and 4G network comprising 3 equipment vendors and providing service for over 4 million subscribers.

Challenge

Omantel was looking to reduce its network operating costs, as well as improve overall quality for its subscribers. Finding a partner with the necessary experience and skills who could deliver managed services was the logical approach.

TEOCO’s Solution

TEOCO was chosen to provide a multi-year contract of managed services for planning, optimization, assurance and customer experience management. The scope included:

• Performance and feature optimization.
• Customer complaint handling.
• Network technology and functional evolution.
• Provisioning of tools to augment their existing ecosystem.

Value Generated

TEOCO has successfully completed the first two years of the multi-year contract, continuously exceeding KPI and SLA expectations. The headline improvement during this time was a 60% reduction of customer affecting issues within the first year, and a further 34% improvement within the second year. With TEOCO, an independent third-party provider delivering these managed services, Omantel has avoided the potential conflicts of interest that can arise when infrastructure vendors also control the optimization and planning of their network.

“TEOCO is a long-term partner for Omantel and the logical choice for our mobile network planning and optimization needs,” said Samy Ahmed Al Ghassany, COO of Omantel. “We’re confident that TEOCO’s independent approach and its market-leading, multi-vendor tools will provide the best possible results in terms of network performance, capital overheads, and the network quality of service experienced by our subscribers.”