End User Privacy Policy for TEOCO Corporation SmartCX Mobile software

PRIVACY POLICY

Licensor has developed this Privacy Policy to help you understand how we collect, use and protect the information.  We encourage you to read this Privacy Policy carefully so that you can make informed decisions about your use of our SOFTWARE PRODUCT.

By installing and using our SOFTWARE PRODUCT, you agree to this privacy policy and give an explicit and informed consent to the process.

(a) Non-personal data

Non-personal data means information that, by itself, does not personally identify you.

We may collect non-personal data such as your hardware model, operating system version, country code, technical data about your device, technical data about the performance and usage of your device, your location as gathered periodically or based on your service usage and other properties for purposes of managing the SOFTWARE PRODUCT and communicating with you.

(b) Personal data
Personal data means personally identifiable information that specifically identifies you as an individual (e.g. your name, email address.

Currently we do not collect personal data in the SOFTWARE PRODUCT except mentioned herein. Should we decide to collect and store personal data, your consent will be required.

We might use your personal data only for providing you with informative content about the SOFTWARE PRODUCT, such as new features, services, special offers, order issues and updated information.

(c) Disclosure and transfer of personal data
We disclose information to respond to subpoenas, court orders and other legal processes as well as to establish/exercise our legal rights or defend against legal claims.

We will share personal and non-personal data in order to investigate, prevent or take action against illegal activities, suspected fraud, potential threats to the physical safety of any person, violations of our terms of use or as otherwise required by law.

(d) Collection of data
In the background and when you open the application, the SOFTWARE PRODUCT collects data relating to your network experience such as device make and model, operating system version, network provider, access technology such as 3G 4G, 5G or Wifi, device location, signal strength, network performance, voice call events and connection state. Your device is uniquely referenced by a randomly generated identifier created by the SOFTWARE PRODUCT at installation and is not traceable back to you as an individual. The SOFTWARE PRODUCT does NOT collect any personal information such as numbers called, numbers calling you, message contents or websites visited. The SOFTWARE PRODUCT does not access any of the photos, videos, emails or any other personal data stored on your device.

(e) Use of data collected
All data collected by the SOFTWARE PRODUCT is anonymous and solely used to report and provide information relating to network performance to our customers, who are typically involved in delivery of mobile services such as network providers, service providers and regulators. Your device location is collected periodically to enable our customers to identify where network performance issues occurred and on which network equipment. Our customers use the provided information to confirm the quality of service being provided and help understand how they may improve the service. Any subjective feedback provided via the SOFTWARE PRODUCT cannot be traced to you and is only used to provide our customers with an anonymized view of your network experience.

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