Senior Technical Writer
Location: Kolkata, India
Date: 22nd September 2023
DUTIES & RESPONSIBILITIES
- Develop comprehensive documentation that meets organizational standards.
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
- Achieve a professional cross-team relation (with developers, technology persons) which is essential to make success in technical writing.
- Attend SRS review calls to get information of upcoming feature and attend STD review call to get information of features being implemented – to get the content for documentation.
- Write user-friendly online help content using RoboHelp tool, move the content into User Guide on periodic basis.
- Write/Maintain Release Note, What’s new, upgrade procedure document as per release timeline followed in Mentor.
- Write/Maintain installation guide, operational guide, configuration guide, how-to documents etc. that meets the needs of the target audience, turning insights language that sets our users up for success.
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications, confluence links etc.
- Evaluate current content and develop innovative approaches for improvement.
EXPERIENCE & QUALIFICATION
Essential:
- Superior written and verbal communication skills – with a minimum Bachelor’s degree.
- Good working knowledge on Adobe’s RoboHelp, Adobe ArobeText Editor, Adobe FrameMaker etc. is great to have.
- Previous experience writing documentation and procedural materials for multiple audiences.
- Clear understanding on expectation from a technical writer on user guide, installation guide, operational guide, configuration guide, how-to documents etc.
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.
Desirable:
- Work experience in:
- Telecom domain
- Jira
- Perforce
- Jenkins
Please send CV to Aniruddha.ghosh@teoco.com – do not fill in the form below!
Apply for Senior Technical Writer
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